FAQ

WHERE CAN I DOWNLOAD/VIEW A PRODUCT MANUAL?

• Download/view your HitchFire Grill User Manual here - English
• Download/view your HitchFire Ledge User Manual here - English

HOW DO I INSTALL MY RV KIT INTO MY HITCHFIRE GRILL?

• Install our RV kit installation video here.

WHAT ARE THE SHIPPING COSTS AND LEAD TIMES?

• Please allow 5 to 7 days for order fulfillment. 
• We ship all items for free within Metro Manila.
• Outside of Metro Manila, we use JRS Express (prepaid), AP Cargo (freight collect) or LBC (freight collect). Please email us for a quote.
• Orders ship Monday through Friday, excluding holidays. You will receive a shipping confirmation email with tracking details once order has shipped.
• No weekend delivery. 

WHERE IS YOUR PHYSICAL STORE?

• You may visit our dealers or visit our showroom at Unit S01 2/F Northeast Square, 47 Connecticut St., Greenhills, San Juan City.

WHAT ARE YOUR MODES OF PAYMENT?

• We accept the following modes of payment: Credit/Debit Card, Gcash and bank deposit/transfer. We do not accept COD and we don't have any installment scheme yet.

WHAT IS YOUR RETURN/REPLACEMENT POLICY?

• Per DTI, consumers may return or exchange goods or avail of other remedies, in case of hidden faults or defects. Change of mind is not considered when requesting for a refund or replacement:
• Customer can claim for replacement or refund within 7 business days from the date of purchase.
• Customer must return the item in its original condition and packaging with all accessories and freebies.
• Customer must present the proof of purchase which our authorized personnel can validate.
• HitchFire reserves the right to do a technical evaluation of the product prior to approval of return/refund/replacement request. 
• Cancellation of orders due to change of mind using credit card payment will be subject to credit card processing fees by the payment solutions provider.
• Replacement may take up to 7 days upon approval.

WHAT IS YOUR REFUND POLICY?

• We accept returns of unused products in their original packaging and condition, within 7 days of purchase, and with receipt.
• Original shipping costs will be excluded from the refund.
• Refunds can take 3-5 business days after receipt of product and is based on the condition of the product after full inspection. 
• RMA number must be included on box in order for refund to be issued. 
• Please contact us for RMA number, more details and to initiate the return process.  

 WHAT IS NEEDED TO MOUNT THIS ON MY CAR?

• Standard 2" hitch receiver.

CAN I USE THIS WITH 1 1/4" HITCH?

• Yes if you purchase an appropriate hitch adapter with a weight rating adequate for the grill. 

CAN YOU REMOVE THE GRILL FROM THE SWING ARM?

• Yes the grills can easily be removed from the swing arm and used on a table top.

CAN THE GRILL BE USED WITH BUTANE GAS TANK?

• Yes, we offer a butane adapter that works with 450g size butane gas tanks.

CAN THE GRILL BE USED WITH 20 LBS PROPANE TANK?

• Yes, we offer a propane adapter hose that works with all standard size propane tanks.

HOW DO IT INSTALL MY RV KIT INTO MY HITCHFIRE GRILL?

• Take a look our installation video here.  

CAN YOU MOUNT A BIKE RACK AND HITCHFIRE GRILL AT THE SAME TIME? 

• Yes, but will require a dual hitch extender as shown below. 

WHAT ARE THE DIMENSIONS OF THE FORGE 15?